Return Policy


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We hope you are delighted with your FACET; however should you wish to return your order for an exchange or refund, please note we will accept any unopened returns sent back within 14 days of receipt of your order with aaw

Please ensure the item(s) are in their original condition and packaging, with all tags attached. - We will not accept returns on FACET that have been damaged or worn. We cannot accept returns on opened FACET.

Please be advised that we cannot accept returns for open FACET for hygeine reasons.

Refunds: Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.

Exchanges: We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.